You will receive an e-mail confirmation upon placement of your order and a subsequent notification upon shipment.

Credit cards are charged at the time the order is placed. If a significant delay in shipment is expected you can be credited and then re-charged at the time of shipment.

For shipping, we offer several options to choose at checkout. Postal options start at $4.95 depending on the size of your order. Custom shipping such as overnight and expedited delivery is available for many orders. Speak to a Customer Service Representative for more information.

Orders are currently retrieved once a day in the morning. Most orders for in stock items are currently shipped in 2-3 business days after receipt of the order. Business days are Monday through Friday excluding Holidays. Weekends are NOT considered business days. For example,an order placed late in the day on a Friday would be processed on Monday and would typically ship by Wednesday. Processing times may be longer during peak times such as Holidays. Orders with special requests may also be extended. Items listed as out of stock or items with longer stated shipping times could take additional time. Orders with possible security issues can often be delayed. If you have questions regarding processing times feel free to contact us.

In the highly unlikely event your order is lost during shipping we are 100% responsible for the package, which is always insured, until delivery is confirmed. Keep in mind that filing claims can take time and may require a written statement from you. In some instances, we may not be able to immediately reship your order. You can at anytime, place a new order and then ask for a credit when the claim is settled.